„… Customer Relationship ManagementDr. Hajo Hippner, Dipl.-Kfm. Stephan Martin und Prof. Dr. Klaus D …” „… am obigen Lehrstuhl. Bevorzugtes Forschungsgebiet: Customer Relationship Management.Prof. Dr. Klaus D …” „… derHippner/Martin/Wilde, Customer Relationship ManagementWiSt Heft 8 · August 2001 419Analyse ganz erheblich, da hier die …”

„… BWLHippner/Martin/Wilde Customer Relationship ManagementSchüle Weltwirtschaftsordnung und …” „… . Wilde,IngolstadtCustomer Relationship Management . . . . . . . . . . . . . . . . . . . . . . . . 417Prof. Dr. Ulrich Schüle …” „… schwachen EuroFunck Integrierte ManagementsystemeOechsler Entwicklung von Professuren und Habilitationen in …”

„… vonRelationship-Ansätzen zum einen dedizierte parteienspezifische Ansätze, vor allem Customer Relationship Management(CRM …” „… SinneKomplementoren im weiten SinneCRM: Customer Relationship Management SRM: Supplier Relationship ManagementSCM …” „… Performance Management, in: Stadelmann, M.,Wolter, S., Troesch, M. (Hrsg., 2008), Customer Relationship …”

„… customer response behaviours in personal selling: H3: There is a curvilinear relationship between perceived …” „… might be a direct relationship between salespersons’ behaviour and customer response, or this …” „… relationship between differently trained salespeople and customer response measures. 2.4. Conceptual model Fig …”

„… Lucke is Doctoral Student at the Chair of Sport and Health Management at the Technische Universität …” „… : sabrina.lucke@tum.de. Joerg Koenigstorfer is Full Professor of Sport and Health Management at the Technische …” „… the relationship between construal level and psychological distance is bidirectional (Bar-Anan et al …”

„… . Customer Relationship Management undBusiness Process ManagementCustomer Relationship Management (CRM …” „… Verbraucher, in: D. Ahlert, J. Becker, R. Knackstedt, M. Wunderlich (Hrsg.), CustomerRelationship Management …” „… ., Supply Chain Management und Customer Relationship Management. Prozessmodellierung für Extended …”

„… revenue. Rouziès and Hulland (2014) find an effect of customer concentration on the relationship between …” „… Relationship between Marketing and IT. Journal of Market Focused Management, 2, 65–81. Goetz, O., Hoelter, A.-K …” „… : An Organizational Perspective on Customer Reacquisition Management. Journal of Marketing, 84(5), 117 …”

„… , E-Mail: wagner@marketing.unisiegen.de. Sascha Steinmann is Professor for Commercial and Retail Management …” „… at the Department of Management, Aarhus BSS, Aarhus University, Fuglesangs Allé 4, 8210 Aarhus …” „… relationship between m-payment intention and actual m-payment usage. By doing so, we contribute to drawing a …”

„… Research Articles Christian Schmitz is Professor at the Sales Management Department at the …” „… Management Department at the University of Bochum, Universitätsstr. 150, 44801 Bochum, Germany, Phone …” „… Researcher at the Sales Management Department at the University of Bochum, Universitätsstr. 150, 44801 Bochum …”

„… mechanisms can support customer- or response-based management of major instruments (Bleier et al. 2019 …” „… Model of Website Customer Engagement. International Journal of Retail & Distribution Management, 44(8 …” „… . (2017). Impact of Customers’ Assessment of Website Attributes on E-Relationship in the Securities …”

„… as not having changed their lives as much. This relationship can be explained by the subjective …” „… lives have changed, the more they will turn to online shopping compared to the past. This relationship …” „… past. This relationship is mediated by the perception that the pandemic will alter their shopping …”

„… (Riordan 2017b). Many companies use emojis in sales conversations with their customers on social media …” „… platforms, via e-mail, and in live chats. For instance, imagine the request of a customer Haltmayer/Gierl …” „… distance. If a company adopts symbols with which customers are familiar in digital communication among …”