SMR - Journal of Service Management Research

SMR - Journal of Service Management Research

Editors: Martin Benkenstein, University of Rostock / Germany Manfred Bruhn, University of Basel / Switzerland Marion Büttgen, University of Hohenheim / Germany Andreas Eggert, Paderborn University / Germany Heiner Evanschitzky, Alliance Manchester Business School / UK Christiane Hipp, Brandenburg University of Technology / Germany Helmut Krcmar, Technical University of Munich / Germany Martin Matzner, Friedrich-Alexander University Erlangen-Nürnberg / Germany Friedemann W. Nerdinger, University of Rostock / Germany